How to Use The Samsung TV Service Menu

The Samsung TV service menu is a helpful feature that allows you to access many essential troubleshooting options on your TV. The service menu gives you control of many settings that you can’t access any other way. It lets you make some major changes to your set. 

Due to how much trouble you can cause on the service menu, you have to know how to access it. The extra steps ensure you don’t accidentally make permanent changes to your TV. You have to understand what each setting can do so you don’t cause problems for your TV. 


User Menu Vs. Service Menu 

The user menu is where you go to control the main options on your TV. You can change basic settings like the picture, sound, broadcasting, network, and support. These are all things that you can switch without converting the operation of your tv.

To give you an idea of how limited user menu settings are, they account for only about 10% of the options you can affect on your tv.  

The service menu is a lot more in-depth. You can make changes to your operating system, frame rate, TV colors, and TV operations. 

When you change these correctly, it can help fix problems and improve the quality of your TV experience. If you do the wrong thing, you can create an issue that can cause your TV to stop working.  


How Do You Get to the Service Menu 

There are a few different ways you can access your Samsung TV service menu. Each one of the options requires a standard Samsung remote, the one with all the buttons. Smart remotes with mouse pads or keyboards won’t work. 

You should turn the tv off to access the service menu, so it is in standby mode. You will still see the red light at the bottom of your tv. Then there are six different combinations of buttons you can use to turn on the service menu: 

  1. Press in order: Info, Menu, Mute, Power
  2. Press in order: 1, 8, 2, and Power 
  3. Press in order: Display, P.STD, Mute, Power
  4. Press in order: Sleep, P.STD, Mute, Power
  5. Press in order: Display, Menu, Mute, Power 
  6. Press in order: Mute, 1, 1, 9, Power  

Once you have entered these codes, your TV will turn on. You will know if it works because the LED on the bottom of the TV will start to blink before the set starts. 

The code you have to use depends on your TVs region. For users in North America, the second code is most likely the one that will work. You might have to try a few of these patterns to gain access to your service menu. 

Turning on the menu can be challenging. You may need to take a few attempts to get the timing right so you can turn on the menu. Try to input the pattern as smoothly as possible. When finished, turning off the TV will take you out of the service menu.


What Options are On the Service Menu 

The Samsung TV service menu offers many unique options that you can use to make significant changes to your TV. Some of these options may seem like the user menu, but they make more drastic changes to your system. 

Many of these settings include graphs and information about how your TV is running. You can sometimes use this data to determine problems your TV has so that you can make other changes that can fix your TV. 

Device Info 

One of the first things you’ll find in the service menu is information about your TV. You can see the exact date the factory built the TV. You can also get the model, tuner manufacturer, WiFi region, how long the screen has been on, port standards, and most importantly, the TV version. 

There will also be a lot of other diagnostic info that a trained tech can use to understand how well the TV is working and if there are any problems you can fix with a few changes.  

When you’re repairing the set, the TV version will indicate what replacement parts you will need. With this info, you can get the exact pieces to make fixing problems easier. 

Volume Control 

The service menu volume control gives you more options than the user menu. You will be able to test channels in this menu, change specific speaker levels, and mute individual speakers on this screen. 

If you are experiencing problems with your TV’s internal speakers, this is a great place to help prolong the life of the speakers by turning down bad ones and finding out which ones sound damaged. 

Mode Control 

You can set the mode your TV enters when you turn it on. You can pick between a few different modes including, hotel, store demo, and game demo. Each option gives you a lot of control over the service menu and limits changes that other users can make. 

For example, in hotel mode, you can limit the max volume of the TV so it won’t annoy other rooms. In-store mode, the tv cycles through incredible scenes to show off the capabilities of the TV without playing specific inputs. 

Frame Rate Control Options 

You can change the frame rate of the TV with these settings. Frame rate helps show off specific colors, and it is wonderful when it is working right. However, if problems start to occur, the frame rate can cause a flicker on the TV. 

Being able to control this might help you give a flickering tv a little extra life, or it can help you dial in color variations so they look better for you. 

Primary Color Control 

Speaking of color, you can access the primary color control of the TV. From here, you can add or take away colors that you have trouble seeing. These options work great for someone with certain color blindness, and it might allow you to set up your TVs color so it looks better for you. 

Screen Test 

A screen test lets you see charts about how your tv is working. For people trained in reading these charts, you can learn a lot about your TV’s function. Even if you only understand some basic TV concepts, these may help you figure out what is wrong with your set. 

White Balance 

Changing the white balance will help make certain colors come forward more, especially when watching specific events. It is another option that lets you dial in the colors you see on your TV to have the best experience when watching. 

Calibrate Screen 

Some people spend a lot of money to get their TV calibrated professionally, and that may be a path you need to take, but if you want to attempt it yourself first, you can in the service menu. 

This feature lets you change many options on your screen to give you a more personalized experience. Here you can change things like zoom, color warmth, and many other settings to help make your tv look better.  

Samsung also has a new calibration app to make the whole calibration process easier. 

Factory Reset

If you make a minor error or are unhappy with a change and didn’t write down the original setting, don’t fret. In most cases, a factory reset will change the settings back to the preset standards. You can find this option in your user menu as well. 


Use the Setting With Care 

When you use the Samsung TV service menu, you want to make sure you know what you are doing. You can change some things that can make your TV unstable, and you won’t be able to turn it on if you make the wrong choices. 

For some mistakes, you can go back in and reverse the settings. Every time you make a change in the service menu, it is wise to note the original setting so that you can go back to it. There are many times, returning to the original settings will fix the problem with your TV. 

Common mistakes after using the service menu are the TV shutting off quickly after you turn it on. You can also see the TV start to power up. The logo may stay on, or it might immediately turn off before you see anything else on the screen. You may even see the LED start blinking, but nothing happens at all. 

The worst part about these problems is you won’t be able to go back into the menu and change the settings. You will have to use even more invasive means to fix these kinds of problems. 

What to Do If You Make a Mistake

If you cannot turn on the TV after using the service menu, you’re going to have to work on the TV and restart the whole system manually. Unfortunately, this is much more involved than a regular factory reset.  

To do this, you will need lots of tools and a ton of working knowledge about TVs and circuit boards. Novice DIYers should not try this.

Even after you reset it, you have to reload the operating system for your tv, which is another complicated and challenging process. If you have this problem, you may need to get a professional involved. If you want to try it on your own, you can find tutorials on Youtube

Tim Wells

Tim Wells got his first computer at the age of ten and hasn't stopped tinkering ever since. After discovering Android TV boxes in 2013, he created a popular Android PC Review website and guided it to over 8 million pageviews before stepping away in 2018. After a brief hiatus from the industry he's back at the helm of AndroidTVNews.com to bring Android TV and TV boxes to the forefront of the streaming world. When he's not writing, he spends as much time as he can with his beautiful wife and his bulldog.

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