How to Use The Samsung TV Service Menu

Last Updated on September 6, 2023 by Tim Wells

The Samsung TV service menu is a helpful feature that allows you to access many essential troubleshooting options on your TV. The service menu gives you control of many settings that you can’t access any other way. It lets you make some major changes to your set.

Due to how much trouble you can cause on the service menu, you must know how to access it.

The extra steps ensure you don’t accidentally make permanent changes to your TV. You have to understand what each setting can do so you don’t cause problems for your TV.

User Menu Vs. Service Menu 

The user menu is where you go to control the main options on your TV. You can change basic settings like the picture, sound, broadcasting, network, and support. These are all things you can switch without converting the operation of your TV.

To give you an idea of how limited user menu settings are, they account for only about 10% of the options you can affect on your TV.

The service menu is a lot more in-depth. You can change your operating system, frame rate, TV colors, and TV operations.

Correctly changing these can help fix problems and improve the quality of your TV experience. If you do the wrong thing, you can create an issue that can cause your TV to stop working.

How Do You Get to the Service Menu 

You can access your Samsung TV service menu in a few different ways. Each one of the options requires a standard Samsung remote, the one with all the buttons. Smart remotes with mouse pads or keyboards won’t work. 

Unfortunately, this doesn’t help if your Samsung remote isn’t working correctly.

You should turn the TV off to access the service menu so it is in standby mode. You will still see the red light at the bottom of your TV.

Then there are six different combinations of buttons you can use to turn on the service menu: 

  1. Press in order: Info, Menu, Mute, Power
  2. Press in order: 1, 8, 2, and Power 
  3. Press in order: Display, P.STD, Mute, Power
  4. Press in order: Sleep, P.STD, Mute, Power
  5. Press in order: Display, Menu, Mute, Power 
  6. Press in order: Mute, 1, 1, 9, Power  

Once you have entered these codes, your TV will turn on. You will know if it works because the LED on the bottom of the TV will start to blink before the set starts.

The code you have to use depends on your TV’s region. For users in North America, the second code is likely the one that will work. Try a few of these patterns to access your service menu.

Turning on the menu can be challenging. You should try to get the timing right to turn on the menu. Try to input the pattern as smoothly as possible. Turning off the TV will take you out of the service menu when finished.

What Options are On the Service Menu 

The Samsung TV service menu offers many unique options that you can use to make significant changes to your TV. Some of these options may seem like the user menu, but they make more drastic changes to your system.

Many of these settings include graphs and information about how your TV is running.

You can sometimes use this data to determine problems your TV has so that you can make other changes that can fix your TV.

Device Info 

One of the first things you’ll find in the service menu is information about your TV.

You can see the exact date the factory built the TV. You can also get the model, tuner manufacturer, WiFi region, how long the screen has been on, port standards, and most importantly, the TV version.

There will also be a lot of other diagnostic info that a trained tech can use to understand how well the TV is working and if there are any problems you can fix with a few changes.

When repairing the set, the TV version will indicate what replacement parts you need. This info lets you get the exact pieces to make fixing problems easier.

Volume Control 

The service menu volume control gives you more options than the user menu. You can test channels in this menu, change specific speaker levels, and mute individual speakers on this screen.

This can help troubleshoot problems with your TV’s internal speakers. You can turn down bad ones and find out which ones sound damaged.

Mode Control 

You can set the mode your TV enters when you turn it on. You can pick a few different methods, including hotel, store demo, and game demo.

Each option gives you a lot of control over the service menu and limits changes other users can make.

For example, in hotel mode, you can limit the max volume of the TV so it won’t annoy other rooms. In-store mode, the TV cycles through incredible scenes to show off the capabilities of the TV without playing specific inputs.

Frame Rate Control Options 

You can change the frame rate of the TV with these settings. Frame rate helps show off specific colors, which is terrific when it works correctly.

However, if problems occur, the frame rate can cause a flicker on the TV.

Being able to control this might help you give a flickering tv a little extra life, or it can help you dial in color variations so they look better for you.

Primary Color Control 

Speaking of color, you can access the primary color control of the TV.

From here, you can add or remove colors you have trouble seeing.

These options work great for someone with certain color blindness, and they might allow you to set up your TV’s color so it looks better for you.

Screen Test 

screen test lets you see charts about how your TV is working.

For people trained in reading these charts, you can learn a lot about your TV’s function. Even if you only understand some basic TV concepts, these may help you determine what is wrong with your set. 

White Balance 

Changing the white balance will help make certain colors appear more, especially when watching specific events.

It is another option that lets you dial in the colors you see on your TV to have the best experience when watching.

Calibrate Screen 

Some people spend a lot of money to get their TV calibrated professionally, and that may be a path you need to take. Still, if you want to attempt it yourself, you can do so in the service menu.

This feature lets you change many options on your screen to give you a more personalized experience. Here you can change things like zoom, color warmth, and many other settings to help make your TV look better.

Samsung also has a new calibration app to simplify the calibration process.

Factory Reset

If you make a minor error or are unhappy with a change and didn’t write down the original setting, don’t fret.

In most cases, you can reset your Samsung TV back to factory settings. Click on the link for a tutorial to walk you through the process. 

Use the Samsung Service Menu With Care 

You want to know what you are doing when you use the Samsung TV service menu. You can change some things that can make your TV unstable, and you won’t be able to turn it on if you make the wrong choices.

For some mistakes, you can go back in and reverse the settings. Every time you make a change in the service menu, it is wise to note the original setting so that you can go back to it. Returning to the original settings will often fix the problem with your TV.

Common mistakes after using the service menu are the TV shutting off quickly after you turn it on. You can also see the TV start to power up. The logo may stay on or immediately turn off before you see anything else on the screen.

You may even see the LED start blinking, but nothing happens.

The worst part about these problems is you won’t be able to go back into the menu and change the settings. You will have to use even more invasive means to fix these problems.

What to Do If You Make a Mistake

If you cannot turn on the TV after using the service menu, you will have to work on the TV and restart the whole system manually. Unfortunately, this is much more involved than a regular factory reset.  

To do this, you will need lots of tools and a ton of working knowledge about TVs and circuit boards. Novice DIYers should not try this.

Even after you reset it, you have to reload the operating system for your tv, which is another complicated and challenging process. If you have this problem, you may need to get a professional involved. If you want to try it alone, you can find tutorials on Youtube

Tim Wells