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How to Fix the Netflix UI-800-3 Error on NVIDIA Shield

Occasionally, the Android TV version of Netflix has a bug that throws an error code UI-800-3. But what does that mean, and how do you fix it?

Thankfully, there’s an easy fix.

This article will show you how to fix a Netflix UI-800-3 error on the NVIDIA Shield TV and other devices.


What Does Netflix Code UI-800-3 Mean?

Netflix subscribers occasionally experience issues signing in to an account or playing any video on it. However, you can quickly fix most issues without expert advice as they are pretty simple.

One of the common errors on Netflix is the UI-800-3 error. This error usually occurs when a user logs into multiple devices. So if you have logged in on another device or recently changed your password, this error can appear on your device.

Sometimes the 800-3 error occurs when you do not have a stable internet connection. In fact, this is the most common issue: an unstable internet connection.

Similarly, if you have a WiFi connection, but the link is weak or intermittent, it may cause the Netflix app to display this error message. 

Another common reason for receiving UI-800-3 is that your device’s date or time settings are incorrect. This can cause the Netflix app to have difficulty connecting to servers over the internet and cause an error message.

So sometimes, this error might be due to your internet connection, but in some cases, it is due to an issue with Netflix’s servers.

Netflix error message UI-800-3

Tips for Resolving the Netflix UI-800-3 NVIDIA Shield Error

The good news is that this issue is almost always temporary. You can sometimes fix it by refreshing the site or restarting your system, and you can also choose to wait for a while and try again later.

However, it might be a problem that only Netflix can fix in some cases. If the error persists and it won’t go away after a few hours, then you will need to contact Netflix for help.

If you’re using a VPN, and Netflix is telling you that you’re using an unblocker or proxy, it’s because Netflix has blocked the VPN’s IP address.

If this is the case, you have to contact your VPN provider and ask them to provide you with a dedicated IP address. Then, you can connect to one of their servers and try again.

If the error persists, please contact your VPN provider directly, as they will be able to diagnose the issue with more accuracy.

To temporarily fix the issue, you will have to disconnect your VPN. This should get you back on Netflix and enjoying content once more. 


Restart the Shield TV

You can restart the Netflix app by pressing the Home button on your remote and then selecting Exit. After it closes out, relaunch the Netflix app.

If restarting the app doesn’t work, you can try restarting the entire device. To do so, press and hold the power button on your device for five seconds to turn it off. Then wait a full minute before turning it back on. Once it’s up and running, try to sign in to the Netflix app again.


Log Out of Netflix and Log Back In

Here’s how to log out of Netflix and log back into NVIDIA Shield:

  1. Press the Home button on your remote.
  2. Scroll down the side menu on the left-hand side and select Settings.
  3. Underneath the Apps heading, choose Netflix.
  4. On this screen, scroll down and select Deactivate. You’re completely logged out of Netflix at this point.
  5. You will now see a prompt to sign in using your Netflix account details.
  6. Once you sign in, you can head back to the main screen.
  7. Find the Netflix app and start watching again!

Update Your Netflix App

The Netflix app works with Android 2.3 and later, but the latest app only works with Android 5.0 and later. If your Android has a newer operating system, make sure to update the app.

You can update your Netflix app by going to the Play Store. If you only see options to Uninstall or Open the app, you have the latest version. Otherwise, you’ll see a choice to update the app. If you don’t see the app on the Play Store, you can download the app directly from the Netflix website.


Clear Cache and Data for Netflix App

If you’re running the latest version of the Netflix app, the next step is to clear the cache and data. This wipes all your personal data out of the app and brings it back to its default settings.

To clear the Netflix app’s cache on devices running Android 7.0 (Nougat) and later, follow the steps below:

  1. On Android 6.0 or later, select Storage & reset.
  2. Select Clear Storage or Clear All Data. This option will vary depending on your device model and Android OS version.
  3. When prompted, enter your Netflix password and select OK to confirm.

For devices running older Android operating systems, follow these steps:

  1. Open Settings from the home screen or app drawer.
  2. Scroll down to Apps, then select Manage apps or App manager. This option may vary depending on your device model and Android OS version.
  3. Select the Netflix app from the list of applications installed on your device.
  4. Select Storage and tap Clear cache or Clear data (depending on your device model and Android OS version).
  5. When prompted, enter your Netflix password and select OK to confirm.

Delete and Reinstall Netflix App

If you’re having trouble with the Netflix app, you may need to uninstall and reinstall it completely. This process guarantees you’ll have a fresh start and are less likely to encounter problems. 

Follow these simple steps to reinstall the app:

  1. From your Android TV’s home screen, scroll down to Apps.
  2. Select Netflix.
  3. Select Uninstall or Delete.
  4. Confirm that you want to delete the application by selecting OK or Yes. Once deleted, select Add apps.
  5. Search for Netflix in Google Play Store.
  6. Select Netflix from the search results and follow the on-screen prompts to install the app again.

You will now be able to open Netflix from the app drawer or the home screen icon.